Terms and Conditions

Legally Binding Agreement:
By agreeing to a service(s) with Mansfield Services LLC, you are agreeing to a legally binding contract for work to be completed at an agreed-upon frequency and price, our terms listed below, and any verbal conditions given by any employee(s) of Mansfield Services LLC.

1) Interior House Cleaning:

Job Completion, Refund, and Adjustment Policy:

A service is considered “Completed” 24 hours after the scheduled service time. Any issues must be reported within this 24-hour window.

After 24 hours, the service is final and no refunds, credits, touch-ups or adjustments of any kind will be issued.

This policy ensures our cleaners are paid fairly for completed work. By booking, you agree to these terms.

Pet Waste and Cat Litter Policy:
For health and safety reasons, Mansfield Services’ team members do not handle or clean cat litter, litter boxes, or any animal waste. To ensure a safe and sanitary environment, we kindly ask that any such materials be disposed of by the pet owner prior to the cleaner’s scheduled visit.

Tidy Policy:

To ensure your cleaner can perform their job effectively, please make sure that your home is cleared of excessive personal items. This includes removing items from surfaces and areas designated for cleaning.
Important:
If there are significant amounts of personal items on surfaces or in areas that are scheduled to be cleaned, those areas may be skipped. No discount will be provided for any areas that are not cleaned due to the presence of excessive personal items. We appreciate your cooperation in helping us maintain the quality and expected efficiency of our services.

2) Warranties:

All warranties are limited to those offered by the manufacturers of the products used. Mansfield Services LLC makes no additional warranties. If you ever have a concern regarding our work, Mansfield Services LLC should be notified immediately.

3) Water Usage:

By signing this agreement, you agree to provide Mansfield Services LLC the right to use an on-site water supply as needed to complete the stated project without compensation. If a water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.

4) Electrical Usage:

By signing this agreement, you agree to provide Mansfield Services LLC the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.

5) Color and Tone Concerns:

The properties and species of wood, age, and weather can greatly affect the resulting color or tone of the stain or different sections of the wood. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Mansfield Services LLC and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.

6) Communications:

Adding info@mansfieldservicesvt.com to your email address book can help to avoid emails accidentally going to your spam folder. All email addresses are automatically loaded into our customer management and marketing software. If you wish to be unsubscribed from these emails there is an option to do so at the bottom of all marketing emails.

By providing their cell phone numbers to Mansfield Services, LLC, Customers consent to receive communications, including promotional messages, via text message or SMS. Customers confirm that they have obtained any necessary consent from authorized users of the provided cell phone numbers. Customers agree to update Mansfield Services, LLC promptly in case of any changes to their contact information.
Mansfield Services, LLC respects Customer privacy and will use cell phone numbers solely for communication related to our services. Customers can opt out of receiving promotional messages at any time by replying “Unsubscribe” to any message or reaching out to us via phone call or email.

7) Courtesy:

While Mansfield Services LLC is on location and performing work on your property, you are responsible for keeping any person or animal inside or off the property until the completion of the service. If you do need to leave during the service please talk with the technician on-site before the work starts. For any service using a cleaner or detergent of any kind, children and pets must be kept off the work surface for at least 48 hours after our work is completed.

8) Payment:

Estimate Disclaimer:

Any pricing provided by our website is an estimate based on the information you enter regarding the square footage, number of bedrooms, number of bathrooms, and other selections that you have made.

Discounts & Credits Policy:

Only one discount can be applied per service. Advertised discounts are valid only on full services, not partial work. Customer credits function like store credit and may be saved up, applied in part or in full, and even transferred to another person. Credits are not redeemable for cash and will automatically expire if the company ceases operations.

Accurate Information Requirement: By booking our services, you agree to provide accurate information. If we determine that the actual square footage, number of bedrooms, number of bathrooms, or other selections that were made differ from what was entered, your card will be charged the correct amount based on the accurate information after the service.

Payment Process: A hold for the estimated amount will be placed on your card 5 days prior to your appointment. Your card will be charged that amount, or the corrected amount after the service.

Dryer Vent Cleaning, Mini Split Cleaning, and Air Duct Cleaning Service Fees: Please be advised that if any circumstance(s) prevent the completion of these services, such as, but not limited to, blocked access, improper material, or installation issues, a service fee of $150 will be charged.

Residential customers:

Some of our services require a credit card to be entered at the time of booking, while others do not. For services requiring a credit card, a hold for the estimated amount will be placed on your card prior to your appointment. Payments not made online before the service are to be made by check, cash, credit/debit card, PayPal, Venmo, or any other payment processor accepted by Mansfield Services LLC. If a property is listed for sale, or is planned to be listed for sale, the total balance is due on the day of the service, at the completion of the service.
Residential customer late fees:
At 21 days past the project’s completion, a $25 weekly administrative charge will be applied to the outstanding balance. This fee helps cover the cost of continued account management, including invoicing, follow-up communication, account updating, and payment processing, until the balance is paid in full. The customer agrees to pay any costs incurred by Mansfield Services LLC related to the collection process of outstanding balances.

Commercial, HOA, and other non-residential customers:

Payments are to be made by check, cash, Venmo, or ACH. Balances are due within 30 days of the project’s completion date. Any variance to this policy must be agreed upon prior to the start of the job.
Commercial customer late fees:
A late charge of 5% of the total project cost will be automatically added to any remaining balance 37 days after the project’s completion date. The same late charge amount will be added to the remaining balance every 7 days until the total remaining balance has been received. The customer agrees to pay any costs incurred by Mansfield Services LLC related to the collection process of outstanding balances.

If the location for the service appointment, or the entity that owns the property, is actively for sale, payment will be due on site and prior to the start of service.

If an invoice total is more than $1,000.00, you may be asked to pay at the time of the appointment.

9) Scheduling:

Scheduling in a business in which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.

10) Removal & Replacement of Contents:

Please note that the work area is defined as extending 30 feet from any item or area where work is being performed. Mansfield Services LLC will not be held liable for any damage to items left within this work area. Please inform your neighbors if their property may fall within this area. It is your responsibility to notify them before our arrival. You will be held liable for any damage to their property within the defined work area.
Removal and replacement of grills, deck furniture, planters, toys, and any other items are the responsibility of the homeowner. Should we need to remove items from any area we will not be responsible for any damage, breakage, or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items. If a grill is on wheels and easily moved, it may remain on the area that will be cleaned.

11) Damages:

Mansfield Services LLC is not responsible for damages due to improper installation, age, state, outdated equipment or material, equipment or material outside of current and/or typical manufatctured standards, neglect, or preexisting conditions on items such as, but not limited to, siding, shingles, broken or open windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, mortar, brick, stone, loose or improperly installed components of the gutter system, cracked or aged caulking, uncapped dryer feet, incorrectly installed ducts, or ducts that are not a 4 inch rigid metal pipe. In many aluminum siding cases and in some cases with vinyl siding, the sun and weather can bleach the color, cause fading, and cause oxidation. Power washing, which entails the use of pressurized water and/or a high volume of water, can sometimes remove all or some of the chalky oxidation, gritty, or failing surface materials, this may cause parts of the vinyl or aluminum to stand out. Mansfield Services LLC will not be responsible for such conditions.

12) Stains:

Some stains cannot be removed by power or soft washing. Stains caused by vehicle exhaust and brake dust, tree sap, artillery fungus, splatters from stains and paints, the oil in some hand prints, and exhaust from fuel burning home appliances, are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project, but some things may be missed in our walkaround. Sometimes these stains cannot be removed at all.

13) Watertight:

Mansfield Services LLC expects the property to be in good repair and watertight. This includes, but is not limited to, all electrical components including receptacles and light fixtures, doors and windows, or any area water could potentially enter. Mansfield Services LLC Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, age, or repair of electrical-related components, doors, and windows. It is our recommendation that electricity be turned off to any area that could potentially be exposed to water. Mansfield Services LLC will not be held liable for any damage related to water infiltration or electricity being left on.

14) Window Spotting:

Windows may become water spotted as a result of our services. Window cleaning is NOT included. This is typically due to impurities in water.

15) Window Cleaning Service:

This service is for exterior glass only and is a general window washing. Pricing will not include any specialized cleaning unless agreed upon prior to service. Specialized cleaning may be possible, but needs to be communicated prior to arriving on site.

16) Gutter Cleaning Service:

Gutters must be accessible by ladder for cleaning. Inaccessible areas will be skipped. Service charges are not adjusted due to accessibility issues.

17) Concrete:

The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae, stains, and other pollutants is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.

18) Concerns, missed areas, and damage:

Any issues relating to damage, missed areas, service, or your experience with Mansfield Services LLC must be brought to only the attention of a representative of Mansfield Services LLC. Any issues must be reported to a representative of Mansfield Services LLC within 72 hours of an exterior cleaning project’s completion, and within 24 hours of an interior home cleaning service.

19) Photos and/or Videos:

We typically take photos and/or videos for our documentation, these photos and videos are occasionally used in our media campaigns. If you would like these photos/videos to NOT be used in our campaigns, please let us know and we will be sure to exclude them.

20) Service Limitations:

Mansfield Services reserves the right to avoid cleaning certain areas or objects if they are improperly installed, made of unsuitable materials, or violate building codes. This is to prevent damage and ensure safety. Any areas avoided for these concerns will not be eligible for refunds or discounts.

Recurring Services – Terms and Conditions

1) Legally Binding Agreement:

By agreeing to a service(s) with Mansfield Services LLC, you are agreeing to a legally binding contract for work to be completed at an agreed-upon frequency and price, our terms listed below, and any verbal conditions given by any employee(s) of Mansfield Services LLC.

2) Scheduling:

Mansfield Services LLC will send an email from info@mansfieldservicesvt.com with your recurring appointment date. We suggest adding info@mansfieldservicesvt.com to your email contacts to help avoid the email accidentally going to spam. Because this service is automatic and recurring, no response is required to this email or any other appointment reminder for this service. 

3) Recurring Payment Process:

Some services require a card on file, some do not. If a card on file is required, a hold will be placed on your card 5 days prior to your appointment for your service cost. Your card will be charged after the service. If the card is declined, expired, or needs to be updated, we will inform you. For services that require a card on file, an active card is required on file before the service is performed. 

4) Pricing:

To account for inflation, rising operating expenses, and our commitment to compensating our team competitively, Mansfield Services LLC may increase recurring pricing by up to 10% per year. Additionally, if your current rate falls below our minimum service charge, it may be adjusted to meet the updated minimum. All expectations about, or related to, the service(s) provided must be conveyed prior to the approval of the cost of the service(s).

5) Service Term and Cancellation

Recurring services will be completed until a representative of Mansfield Services LLC or the account holder cancels the service. We would appreciate service cancelation requests to be received no later than 72 hours before the service.

If a house cleaning cancelation request is recieved less than 48 hours before the scheduled appointment a $50 cancelation fee may be sent by invoice or charged to the card on file.

Cancellation can be requested by email or mail:
info@mansfieldservicesvt.com
Mansfield Services
PO Box 314
Underhill VT 05489